If agent voice sounds distorted, configure as follows.

1. Go to sound settings on your computer.

2. Right click on sound icon, then select Recording devices.

3. Right click on Microphone that is currently in use and then select Properties

4. Once in Microphone Properties select the Levels tab and drag the microphone bar down to 0 or type in zero and hit OK.

5. Directly manage sound settings within the ChaseData Agent Application, as shown in Phone Pad feature on the right hand side, select the Settings gear icon to adjust as needed.