To access these reports you would select Reports from the Agent Portal.

Once selected you will see a list of the different reports for that particular agent.

You would select the specific reports you would like to view, you would then see a popup screen appear with the metrics for this current agent. Here are the reports you will have access too, as well as a breakdown of each report.

Agent Analysis Report

Campaign: The Campaign that a rep is or was logged into.

Hours: Will determine the length of time spent in each campaign.

Contacts: Are the number of leads defined as contacts by your dispositions.

Connects: Are the number of leads defined as connects by your dispositions.

CPH: Calls per Hour

Sale/Lead/App- Sales Leads Appointments Set

S-L-A/HR- Sales Leads Appointments Set per hour

Call Backs- Number of callbacks an agent has set

Av. Talk Time- Average agent talk time

Av. Wait Time- Average agent wait time (waiting in queue)

Time Avail- Time off break or unpaused

Time Paused- Time on break or paused

Talk Time- Actual talk time of this agent

Wrap Up Time- After call work, such as taking notes and editing information,until disposition is selected.

Logged In Time-Length of time agent is logged in or length of time in each campaign(log in time)

Agent Summary

Contacts: Are the number of leads defined as contacts by your dispositions.

Connects: Are the number of leads defined as connects by your dispositions.

Hours: Hours worked

Sale/Lead/App- Sales Leads Appointments Set

Connects per hr- Connects per hour (based on disposition)

S-L-A/ per hr- Sales Leads Appointments Set per hour

Talk Time- Agent talk time

Break Time- Time spent paused or on break

Wait time- Length of time spent waiting for a call in queue

Wrap Up Time- After call work, such as taking notes and editing information,until disposition is selected.

Logged In Time- Length of time agent is logged in or length of time in each campaign (log in time)