User Guide - Management Console - Functional Setup - Campaigns
User Guide->Management Console->Functional Setup->Campaigns
can now be found here:
Related Articles
User Guide - Management Console - Functional Setup - Default Settings
User Guide->Management Console->Functional Setup->Default Settings can now be found here: DialedIn Documentation Site - User Guide - Default SettingsUser Guide - Introduction
User Guide->Introduction can now be found here: DialedIn Documentation Site - User Guide - IntroductionUser Guide - Initial Configuration - Planning Guide
User Guide->Initial Configuration->Planning Guide can now be found here: DialedIn Documentation Site - User Guide - Initial Configuration - Planning GuideUser Guide - Agent Portal - Call Handling
Agent Portal Call Handling The first thing that needs to happen before calls can be handled by an Agent is to change his/her status to Available. This is performed by clicking on the status button (icon) on the left menu area. Refer to the following ...User Guide - Management Console - Functional Setup - Outbound Call Management
User Guide->Management Console->Functional Setup->Outbound Call Management can now be found here: DialedIn Documentation Site - User Guide - Outbound Call Management