Monitoring & Analytics Live Dashboard The ChaseData CCaaS Management Console is a very good tool not just to configure call management behavior, but also to monitor the health of the operation. One of the means to do so is the Live Dashboard, which ...
User Guide->Management Console->Monitoring & Analytics->Live Dashboard can now be found here: DialedIn Documentation Site - User Guide - Monitoring & Analytics - Live Dashboard
Agent Portal Information Management Call History With proper permissions (Skill), Agents have the ability to reference the history of calls in order to properly perform follow ups and determine the current viability of an action towards a Contact. ...
Agent Portal Call Handling The first thing that needs to happen before calls can be handled by an Agent is to change his/her status to Available. This is performed by clicking on the status button (icon) on the left menu area. Refer to the following ...