Monitoring & Analytics Live Dashboard The ChaseData CCaaS Management Console is a very good tool not just to configure call management behavior, but also to monitor the health of the operation. One of the means to do so is the Live Dashboard, which ...
User Guide->Management Console->Monitoring & Analytics->Reports can now be found here: DialedIn Documentation Site - User Guide - Monitoring & Analytics - Reports
Agent Portal Call Handling The first thing that needs to happen before calls can be handled by an Agent is to change his/her status to Available. This is performed by clicking on the status button (icon) on the left menu area. Refer to the following ...