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Minimum Network Requirements for VoIP
Voice traffic should be marked to DSCP EF per the QoS Baseline and RFC 3246. Loss should be no more than 1 percent. One-way latency (mouth to ear) should be no more than 150 ms. Average one-way jitter should be targeted at less than 30 ms. A range of ...
Setting a Callback
Agents have the ability to set two types of callbacks: Agent Specific Callbacks (AgentSPCB) - These callbacks will go to the agent specified when initially setting up the callback. The system will notify the agent of the callback a few minutes before ...
Using The Recordings Module
The recordings module has a couple of different features. You will be able to do the following within the module: Play back recordings Save recordings Add a rating for the recording (5 star rating system) Add notes for the agents to view on the ...
Setting up a Campaign
Setting up a campaign in ChaseData’s Cloud Contact Center Software is quite simple. The challenging part is knowing you own personal dialing strategy you want to pursue. Whether it be Outbound, Inbound or Blended dialing ChaseData’s campaigns have ...
Setting Up Agent Skills
This article is going to cover creating a new agent skill and configuring it to be used by agents in ChaseData’s Cloud Software Administrator Portal. The first place we need to go is the additional settings menu which is going to be at the top right ...