Chase Data Corp Support


    • Recent Articles

    • User Guide - Management Console - Functional Setup - Campaigns

      User Guide->Management Console->Functional Setup->Campaigns can now be found here: DialedIn Documentation Site - User Guide - Campaigns
    • User Guide - Management Console - Functional Setup - Outbound Call Management

      Functional Setup Outbound Call Management The purpose of Outbound Call Management is to reach contacts in a planned, methodical, efficient, effective, and accountable manner. The ChaseData CCaaS system aids with this goal and automates the related ...
    • User Guide - Management Console - Functional Setup - General Tools and Data

      Functional Setup General Tools and Data In this section we go through lists of data that are to be created for use by other parts of the configuration, as well as tools that aide in configuration tasks. Custom Data Since ChaseData CCaaS deals with ...
    • Feature Announcement - Deter SPAM

      Feature Announcement Deter SPAM Due to the nature of their business, ChaseData customers legitimately generate large volumes of calls in the attempt to qualify their leads and follow up; this level of activity may cause spam filters to confuse these ...
    • Feature Summary - Skill Priority

      Feature Summary Skill Priority The purpose of the Skill Priority feature is skills-based dialing, which means outbound dialing priorities based on agent Skills. Every agent assigned an applicable Skill will get outbound calls according to the Skill ...
    • Popular Articles

    • User Guide - Introduction - Requirements

      Client Workstation Requirements Here we present client workstation requirements. Please understand that ChaseData can only provide aggregated requirements for the processes corresponding to the ChaseData application, therefore, it is for you to ...
    • Administrative Roles

      There are 9 admin account roles you are able to select. See below for more info: Administrator Manager Junior Manager Monitor Monitor-Agents Salesman Supervisor Junior Supervisor Trainee Administrator: Access to everything; can export and delete ...
    • New Menu Layout for Admin

      We recently moved around some menu items on the admin side to make the application easier to use. You'll be able to access all items starting from Scripts to the log out and exit buttons by clicking the 3 dots on the top right hand corner. Once ...
    • DNC.com Scrub Dispositions

      When a number is scrubbed using DNC.com and is non-callable for the current campaign type (predictive / progressive), the dialer dispositions it with a non-callable status which has the following format: "FTC DNC (_CODE_)" where _CODE_ values are: ...
    • User Guide - Agent Portal - Installation

      Agent Portal The ChaseData CCaaS Agent Portal application is the all-inclusive interface for all Call Center agent activity. It is a clean, easy-to-use, but feature-packed client application, which allows every agent to perform the assigned ...