Inbound Prioritize and Route
When prioritizing and routing inbound calls, select Inbound.
Next select the feature Prioritize and Route.
Proceed to Select Skill and select the particular skill you would like to address.
Once a Skill has been selected, you can select a maximum or minimum Priority for Inbound Calls. Maximum would be 10, minimum set as 0.
If you would like the Inbound Call to be completely inactive simply deselect the boxes below Active setting.
Lastly the description of the Inbound Call can be labeled by selecting Description.
Related Articles
Route by Call Source (Inbound)
Route by Call Source (Inbound) By clicking on Route by Call Source from the Inbound menu, we can configure inbound numbers to be treated in a special manner (e.g. hang up to a known spam number, direct a special customer to a specific agent or ...Setting Up Call Flows in ChaseData Admin Application
This article is going to cover the set of inbound Call Flows in the ChaseData Admin Application. The Call Flows are basically programmed actions on available dial options that the customer can choose on an Inbound call ( digits 0-9 ). Based on the ...Displaying Inbound Number Label On The Agent App
Users currently have the ability to display the ring group label (ring group name) on the agent side. It will be displayed like this: To enable this, simply navigate to Campaigns -> Custom Data (From the admin app). Ensure You have a field named ...Feature Update-Campaign Settings
Feature Update Campaign Settings & Default Settings The Campaign Settings scope has grown over time, and we have reached a point where we find the need to reorganize/regroup these settings, including some renaming, to make sure it stays intuitive and ...Feature Announcement: Agent Voicemail Transcriptions
Feature Announcement Agent Voicemail Transcriptions ChaseData CCaaS has expanded its features and capabilities once again; the latest release includes the ability to enable, generate, and make available Transcriptions of Agents’ Voicemail for Missed ...