New Updates and Features
Feature Announcement - Deter SPAM
Feature Announcement Deter SPAM Due to the nature of their business, ChaseData customers legitimately generate large volumes of calls in the attempt to qualify their leads and follow up; this level of activity may cause spam filters to confuse these ...
Feature Summary - Skill Priority
Feature Summary Skill Priority The purpose of the Skill Priority feature is skills-based dialing, which means outbound dialing priorities based on agent Skills. Every agent assigned an applicable Skill will get outbound calls according to the Skill ...
Feature Overview - Chrome Extension
Feature Overview Web Extension Portal The Web Extension Portal, or ChaseData CRM Sync Admin, is a tool for administrators to setup the authorization mechanisms for agents can link to a CRM when they use the ChaseData Chrome Extension. The Chrome ...
Feature Overview - Do Not Call
Feature Overview Do Not Call There are different aspects of Do Not Call (DNC) checking and processing that the ChaseData solution offers, and in this document, we summarize them all together to make it easier to distinguish among them so you can ...
Feature Overview - IP Blocking
Feature Overview IP Blocking An important aspect of the ChaseData solution is that it is cloud based and therefore can be operated from anywhere facilitating remote workers. A business may still want to put restrictions by either whitelisting or ...
Feature Announcement - Blacklist Alliance Scrubbing
Feature Announcement Blacklist Alliance Scrubbing The Blacklist Alliance is an organization that provides a compliance and risk management solution for leads used in marketing campaigns, in order to avoid TCPA Predators. This is done through ...
Feature Update - Skill Priority
Feature Update Skill Priority We are expanding Skill Priority to include both outbound and inbound calls. This article revisits the Dial priority feature as a whole, including enhancements. Let us first start with the end result of defining a Skill ...
Feature Announcement - Clean Caller ID
Feature Announcement Clean Caller ID As businesses make large number of calls in order to convert their leads into customers, their telephone numbers may be flagged by telephone operators who may not do well differentiating between legitimate and ...
Feature Announcement - Intelligent Contact Routing (ICR)
Feature Announcement Intelligent Contact Routing The ChaseData solution includes a strong feature set for your business, allowing it to be highly effective and efficient. Among those features is the Intelligent Contact Routing (ICR) capability, an ...
Feature Discussion - Outbound Dialing Summary
Feature Discussion Outbound Dialing Summary In this document we present a snapshot, or a high level summary, of key capabilities of the ChaseData CaaS for making outbound calls. For more detailed descriptions, capabilities, and configuration ...
Feature Announcement - Bucket Dialing Mode
Feature Announcement Bucket Dialing Mode We have added additional flexibility to the ChaseData solution to provide the option to allow certain agents to be assigned outbound calls (dial out) from multiple Campaigns at a time. This can be done by ...
Feature Announcement - Adjacent Areas
Feature Announcement Adjacent Areas It is typical for call centers that reach out to customers to use telephone numbers, or DIDs, with caller IDs that are from the same area as the target audience, as it usually makes the called parties more ...
Feature Announcement - Fast Redial
Feature Announcement Fast Redial With the ChaseData Fast Redial feature you can quickly and automatically call again (redial) numbers that meet certain criteria, for example, -calls that returned a busy signal or went to an answering machine. ...
Feature Update - Setting Up API Tokens
Feature Update Setting Up API Tokens In this article we discuss how to set up the API tokens needed for authentication of HTTP GET Methods, as well as determining the corresponding subdomain. The ChaseData solution provides the ability to import or ...
Feature Update-Campaign Settings
Feature Update Campaign Settings & Default Settings The Campaign Settings scope has grown over time, and we have reached a point where we find the need to reorganize/regroup these settings, including some renaming, to make sure it stays intuitive and ...
Feature Announcement: Skill Priority - Outbound Calls
Feature Announcement Skill Priority – Outbound Calls ChaseData CCaaS has expanded its features and capabilities once again; the latest release includes the ability to perform skills-based dialing by defining outbound dialing priorities for a specific ...
Function Enhancement: Docking Custom Reports to Dashboard
Operational Function Enhancement Docking Custom Reports to Dashboard ChaseData CCaaS has expanded its features and capabilities once again; the latest release includes the ability for managers and supervisors to dock Custom Reports to the Management ...
Function Enhancement: Peer Agents Presence & State
Operational Function Enhancement Peer Agents Presence & State ChaseData CCaaS has expanded its features and capabilities once again; the latest release includes the ability for Agents to see the Presence and State of Peer Agents when attempting ...
Feature Announcement: Agent Voicemail Transcriptions
Feature Announcement Agent Voicemail Transcriptions ChaseData CCaaS has expanded its features and capabilities once again; the latest release includes the ability to enable, generate, and make available Transcriptions of Agents’ Voicemail for Missed ...
Function Enhancement: Hours of Operation
Operational Function Enhancement Hours of Operation and Holidays ChaseData CCaaS has expanded its features and capabilities once again; the latest release includes the ability to define Hours of Operation for Inbound Call Management. As you can see ...
ChaseData New Agent Client 20 Arguments
ChaseData Agent Client: Twenty Arguments in Favor of Upgrading Here we discuss why you should switch to the latest Call Center GUI as soon as possible if you’re still using the old Telemarketing GUI; we’re referring to the ChaseData CCaaS Agent ...
Admin Update 1.40.75 Features & Changes
Create & Manage Changes: Perform Task Removal This version update introduces some changes to the Create & Manage module for campaigns. Previously users had a button labeled "Perform Task" which invoked a menu (users are also able to right click ...
New Menu Layout for Admin
We recently moved around some menu items on the admin side to make the application easier to use. You'll be able to access all items starting from Scripts to the log out and exit buttons by clicking the 3 dots on the top right hand corner. Once ...