Agents would use the Live Message feature if they have a set pitch in place for every client or potential client, this would be beneficial for cold calling, or for a set of questions used for verification purposes. These prerecorded messages are also setup by the Administrator.

To use this feature you would select Live Message.

After selecting Live Message you will see a list of the available messages based upon what the Administrator has set in place.

Once the message is selected you will notice a Stop and Play icon at the top. When connected to a call you will be able to play and stop messages as well as select different messages.You will also notice which message is selected at the top of the screen.