Agents will use Smart Message to choose from a list of pre-recorded messages (set up by the Administrator), to leave with a client as soon as the answering machine message begins to play.

After Selecting Smart Message you will see a list of recordings to choose from. from here you would select the recording, this would remain selected throughout your log in period, unless you select a different recording.

You will also be able to see which Recording is selected at the top of the screen.

After the message is selected and you are on a call as soon as you hear the answering machine message come on, you would select Left Message as the disposition to leave the desired message and move on to the next call.