Using Agent Instant Messenger
Agents can message admins only
Agent can message admins and other agents
To use the instant message feature, click on the "Instant Message" button on the right menu
You can also access the messenger by using the message icon within the Dialpad Contacts screen which is another way to open up a direct message.
Once clicked, the instant message window will pop up.
Depending on how your manager has set up your account, you will either see just manager usernames or both manager and other agents from the list.
If your manager has enabled you to chat with other agents, you will also have the ability to send out messages to whole groups of agents. You will see skill names from that agent list, they will be shown in brackets. For example: [Sales], [Support], [Closers]
Once you click on a user or skill, you will be able to type your message and click on the "Send to ..." button to send your message to the selected rep(s)
Note ChaseData Instant Messenger does not store interactions as of right now.
Related Articles
Using the Instant Message Feature
The instant message works one of two ways (depending on how your manager has set up your account up): Agents can message admins only Agent can message admins and other agents To use the instant message feature, click on the "Instant Message" button ...Setting Up Agent Skills
This article is going to cover creating a new agent skill and configuring it to be used by agents in ChaseData’s Cloud Software Administrator Portal. The first place we need to go is the additional settings menu which is going to be at the top right ...What is ChaseData Agent Application?
The ChaseData Agent Application is a cloud based contact center solution allowing businesses to communicate to their prospects, contacts, accounts and other intended personal flawlessly with all of the enterprise phone system features you would ...ChaseData New Agent Client 20 Arguments
ChaseData Agent Client: Twenty Arguments in Favor of Upgrading Here we discuss why you should switch to the latest Call Center GUI as soon as possible if you’re still using the old Telemarketing GUI; we’re referring to the ChaseData CCaaS Agent ...Using the Agent Phone Pad
On the agent side, the phone pad should be used to: Make IVR selections (When calling into an IVR) Entering extension numbers for outbound or manual call To place a customer on hold To expand the phone pad: Simply click the arrow shown, then click on ...