User Guide->Initial Configuration->Planning Guide can now be found here: DialedIn Documentation Site - User Guide - Initial Configuration - Planning Guide
Agent Portal Tools Chat Agents have the ability to communicate with each other, and with managers and supervisors, via an internal Chat tool, and according to what the corresponding Agent Skills allow them to do. Chat Channels are configured by a ...
User Guide->Management Console->Functional Setup->General Tools and Data can now be found here: DialedIn Documentation Site - User Guide - General Tools and Data