User Guide->Management Console->Functional Setup->Integrations->Power-Import PHP Script can now be found here: DialedIn Documentation Site - User Guide - Integrations
User Guide->Initial Configuration->Planning Guide can now be found here: DialedIn Documentation Site - User Guide - Initial Configuration - Planning Guide
User Guide->Management Console->Data Management->Check Duplicates can now be found here: DialedIn Documentation Site - User Guide - Data Management - Check Duplicates
Agent Portal Call Handling The first thing that needs to happen before calls can be handled by an Agent is to change his/her status to Available. This is performed by clicking on the status button (icon) on the left menu area. Refer to the following ...