User Guide - Agent Portal - Process Flow Diagrams
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User Guide - Agent Portal - Call Handling
Agent Portal Call Handling The first thing that needs to happen before calls can be handled by an Agent is to change his/her status to Available. This is performed by clicking on the status button (icon) on the left menu area. Refer to the following ...
User Guide - Agent Portal - Installation
Agent Portal The ChaseData CCaaS Agent Portal application is the all-inclusive interface for all Call Center agent activity. It is a clean, easy-to-use, but feature-packed client application, which allows every agent to perform the assigned ...
User Guide - Introduction
User Guide->Introduction can now be found here: DialedIn Documentation Site - User Guide - Introduction
User Guide - Agent Portal - Tools
Agent Portal Tools Chat Agents have the ability to communicate with each other, and with managers and supervisors, via an internal Chat tool, and according to what the corresponding Agent Skills allow them to do. Chat Channels are configured by a ...
User Guide - Agent Portal - Information Management
Agent Portal Information Management Call History With proper permissions (Skill), Agents have the ability to reference the history of calls in order to properly perform follow ups and determine the current viability of an action towards a Contact. ...