Operational Function Enhancement Docking Custom Reports to Dashboard ChaseData CCaaS has expanded its features and capabilities once again; the latest release includes the ability for managers and supervisors to dock Custom Reports to the Management ...
There are 9 admin account roles you are able to select. See below for more info: Administrator Manager Junior Manager Monitor Monitor-Agents Salesman Supervisor Junior Supervisor Trainee Administrator: Access to everything; can export and delete ...
This article is going to show you how to create agents accounts and admin accounts in ChaseData’s Cloud Software Admin Portal. First we need to login to our administrator application. Then let us start by Clicking on accounts over on the left ...
Agents would use the Live Message feature if they have a set pitch in place for every client or potential client, this would be beneficial for cold calling, or for a set of questions used for verification purposes. These prerecorded messages are also ...
The ChaseData Admin Application is a tool call center owners, managers and supervisors can use to monitor, control and report on what is happening in their call center. The Admin application covers a tremendous amount within our cloud based contact ...