Setting Up Call Flows in ChaseData Admin Application

Setting Up Call Flows in ChaseData Admin Application

This article is going to cover the set of inbound Call Flows in the ChaseData Admin Application.

The Call Flows are basically programmed actions on available dial options that the customer can choose on an Inbound call ( digits 0-9 ). Based on the inbound callers input or the digit they press after listening to a greeting message will determine what you have setup.


Let’s start by navigating to the Inbound Menu and clicking on Call Flows and Call Queues Menu.




From this screen you just have to click on the grey bar to add a new entry.


First you have to choose the assigned number (DID) that this Call Flow will be working on. Once you select the number, you will see that the Call Queue name and Campaign will update automatically.



Each row in Call Flow is one dial option. You have to configure each Dial option that you want to include; you have a choice from 0-9.


The following options are as follows:


Routes to = This is the routing destination or action for the call. You have the multiple choices to make to handle the call I will break them down into two groups:


Call Actions =  will code the inbound call with the following call status. This will not require you to setup a assign to destination.
  • Not Interested
  • DNC
  • Callback

Destinations = routes the call to what you have assigned in the assign to column.

  • Ring Group - represents a Source DID to route to, as configured in the Call Queues tab
  • Skill - represents the Agent Skill(s) to match in order to find an agent to route the call to
  • Voicemail - Voicemail either general or specified agent voicemail extension
  • Agent Extension
  • Extension - external extension number. (routing off system)
  • Operator

Last configuration is optional and it is the Post Message. This can be used many ways but basically you can assign this when No Route is set and it will just play a message back when the inbound caller inputs their digit.


This is used in conjunction with the IVR Prompts sections of our Admin Application so please reference the Greetings and Announcements article to cover uploading those recordings.


This is going to conclude the Call Flows sections of ChaseData Admin Application.


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