The first place you have to go is the Out Bound dial menu in the Admin Application.

Once here you can select the Dialing Rules menu option.

There are two components to configure alternative numbers.

1.       Disposition Set = Wrap Up Codes you see fit to start attempt on alternative numbers.

2.       Dial Through = Assigning Alternative Numbers to your attempts in order of how you want them dialed through.

We can start with configuring the Disposition Set first. Here we are going to determine which call statuses or agent wrap up codes deem a contact’s phone number to be swapped for their alternative. All you have to do is click on the grey bar and add a new set. A dispo set is what you assign to your campaigns when they are dialing, this allows them to make use of the entire feature.

After you have made your set you need to click the edit icon and choose which call statuses or agent wrap up codes you want to initiate the swap.

Once you have finished here you are going to go back over to the menu and choose Dial Through.

Here is where you are going to assign which custom fields are considered alternative numbers and the order of which they dial through.

Also on this screen you will need to create a dial through configuration. Click on the grey bar and give your config a title. Then you can choose which advanced table in your system is going to contain your additional phone fields. Please reference our article on advanced /custom tables in ChaseData Admin Application. When finished hit enter.

Now you can click on the edit icon and you will be able to choose the following:

1.       Your phone number advanced field

2.       The disposition set it is going to adhere to.

3.       The order in which it dials. ( The higher number is greater priority meaning it dials first. )

Once you have finished the configuration with your Dialing Rules you can jump back over to the Campaign menu. Here you are going to get into the settings for your campaign you wish to dial the alternative numbers on. All that is left to do is choose the Dialing Rules drop down menu and select your Disposition Set from the choices there.

That is going to conclude this article on setting up alternative dialing rules within ChaseData Admin Application.