Headset Issues Potential Fixes

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• Minimum PC Requirements

  1.5 GHz x86 or x64  (Dual Core CPU) 2GB of RAM if not running any additional applications, 4GB if running other applications alongside our app Monitor: Minimum resolution of 1024x768 USB Headset with built-in microphone Internet speed of 512 kbps per ...

• Mic not being detected by Xlite

                                 Issue:       Microphone is not detected by xlite Cause:       Bad device configuration in xlite       Bad microphone Solutions: Right-click on the screen of the xlite then select options. Once there, click on devices on ...

• Logging in and choosing a campaign

  To log in, first by either running the agent application (blue icon) from your desktop or from within your start menu. It is important to note that you should already have your headset plugged into your PC before you run the Agent application. From ...

• Feature Announcement: Agent Voicemail Transcriptions

  Feature Announcement Agent Voicemail Transcriptions ChaseData CCaaS has expanded its features and capabilities once again; the latest release includes the ability to enable, generate, and make available Transcriptions of Agents’ Voicemail for Missed ...

• Feature Announcement - Clean Caller ID

  Feature Announcement Clean Caller ID As businesses make large number of calls in order to convert their leads into customers, their telephone numbers may be flagged by telephone operators who may not do well differentiating between legitimate and ...