Adding Disposition Terminations

Disposition Termination

Beginning with version 1.40.76 of our admin application users will now have the ability to automatically move a record to a different campaign based on disposition selected by an agent (selected from either the left menu, disposition drop-down or within a script)


Setting A Termination
To set a termination for a disposition, simply navigate to Dispositions -> Create & Manage




Once you've navigated to the Dispositions module, you can either edit an existing disposition or add a new one. For this example, we will modify an existing disposition.
Simply double click the empty cell under the Termination column. This will reveal a drop-down menu with all of your campaigns. Select the campaign you wish to move records to automatically, then press the enter key to save.


Once this is set, anytime an agent uses this disposition on a record, it will be moved to the selected campaign automatically.

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