Setting Max Attempts For Dispositions

Disposition Max Attempts

Beginning with version 1.40.76 of our admin application users, will now have the ability to automatically set records as non-callable after a desired number of attempts.


Setting A Max Attempt
To configure a record to become non-callable after a certain number of attempts, navigate to Campaigns -> Dispositions -> Create & Manage.



Once you've navigated to the Dispositions module, you will have the ability to either add or edit an existing disposition with a max attempt. For this example we will edit an exiting disposition.
Simply double click the cell that says "0 attemp(s)" under the "NonCallable After" column for the desired disposition. Next, add an attempt into the field, then press the enter key to save.


Once configured, this will tell the system to check the current attempt of the record the agent dispositioned and if it meets or exceeds the set number of attempts, then it will make the record non-callable.

    • Related Articles

    • Disposition Actions

      Beginning with version 1.40.76 of our admin application users will now have the ability to automatically send a POST when an agent selects a disposition (either from the left menu or the disposition drop down).  This can be used to send call data ...

    • Disposition Termination

      Beginning with version 1.40.76 of our admin application users will now have the ability to automatically move a record to a different campaign based on disposition selected by an agent (selected from either the left menu, disposition drop-down or ...

    • Feature Announcement - Deter SPAM

      Feature Announcement Deter SPAM Due to the nature of their business, ChaseData customers legitimately generate large volumes of calls in the attempt to qualify their leads and follow up; this level of activity may cause spam filters to confuse these ...

    • Feature Announcement - Fast Redial

      Feature Announcement Fast Redial With the ChaseData Fast Redial feature you can quickly and automatically call again (redial) numbers that meet certain criteria, for example, -calls that returned a busy signal or went to an answering machine. ...

    • Feature Announcement - Bucket Dialing Mode

      Feature Announcement Bucket Dialing Mode We have added additional flexibility to the ChaseData solution to provide the option to allow certain agents to be assigned outbound calls (dial out) from multiple Campaigns at a time. This can be done by ...