This article details how to show a DID name to agents

Displaying Inbound Number Label On The Agent App

Users currently have the ability to display the ring group label (ring group name) on the agent side. It will be displayed like this:



To enable this, simply navigate to Campaigns -> Custom Data (From the admin app). Ensure You have a field named InboundSource as a custom field (You do NOT have to make it visible for this to work). Reference this guide on how to add a custom field



Please keep in mind that should should actually add a label for the DID. To add a label, navigate to Inbound -> Call Flows & Call Queues, then click the Call Queues tab (from the admin app).
From here, double click the cell under the "Ring Group" column to show a text box. Simply type the ring group name, then press the enter key and you're set!


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