This article is going to explain how to make dispositions for use by agents in ChaseData Cloud Based Software Administrator Portal. Dispositions are basically resulting call statuses your agents choose at the end of the call. The first thing we are ...
When a number is scrubbed using DNC.com and is non-callable for the current campaign type (predictive / progressive), the dialer dispositions it with a non-callable status which has the following format: "FTC DNC (_CODE_)" where _CODE_ values are: ...
Feature Overview Do Not Call There are different aspects of Do Not Call (DNC) checking and processing that the ChaseData solution offers, and in this document, we summarize them all together to make it easier to distinguish among them so you can ...
Feature Announcement Skill Priority – Outbound Calls ChaseData CCaaS has expanded its features and capabilities once again; the latest release includes the ability to perform skills-based dialing by defining outbound dialing priorities for a specific ...
This article is going to cover accessing saved callbacks via the ChaseData Agent Application. This feature is best used whenever in a busy status as not to take calls while researching your callbacks. All you have to do is click on the calendar icon ...