Blind Transferring a call to a different agent (cold transfer)

Blind Transferring a call to a different agent (cold transfer)

Performing a blind cold transfer to another agent in the system is extremely simple using ChaseData Agent Application.


First, you have to make sure you are connected to a call. Then click on the "Transfer Call" button at the top on the call option menu.




You also have the ability to transfer the call from the dialpad as well:




Once you've clicked the transfer call button, a transfer window will pop up. You will have to choose blind transfer from the tab at the top of the screen.




A blind transfer essentially will send the call you are currently on to a que and you will get off the call right away.

You can transfer to a pre-stored number if configured or a custom number.

Once you have setup the destination all you have to do is select a disposition to assign to the call once you hit transfer.

Blind Transfer wrap up codes are configured through the ChaseData Admin Application so please reference our Wrap Up Codes article for configuration.

After hitting Transfer the call will terminate and the agent will resume their workload.


                                                                                                                                                                                                                                     


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