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This article is going to cover creating a new agent skill and configuring it to be used by agents in ChaseData’s Cloud Software Administrator Portal. The first place we need to go is the additional settings menu which is going to be at the top right ...
Transferring a call to a different agent (Cold Transfer)
Performing a cold transfer to another agent in the system is extremely simple. First, you have to make sure you are connected to a call. Then click on the "Transfer Call" button on the left menu. Once you've clicked the transfer call button, a ...
Feature Announcement: Agent Voicemail Transcriptions
Feature Announcement Agent Voicemail Transcriptions ChaseData CCaaS has expanded its features and capabilities once again; the latest release includes the ability to enable, generate, and make available Transcriptions of Agents’ Voicemail for Missed ...
ChaseData New Agent Client 20 Arguments
ChaseData Agent Client: Twenty Arguments in Favor of Upgrading Here we discuss why you should switch to the latest Call Center GUI as soon as possible if you’re still using the old Telemarketing GUI; we’re referring to the ChaseData CCaaS Agent ...
Feature Announcement: Skill Priority - Outbound Calls
Feature Announcement Skill Priority – Outbound Calls ChaseData CCaaS has expanded its features and capabilities once again; the latest release includes the ability to perform skills-based dialing by defining outbound dialing priorities for a specific ...