Related Articles
Setting Up Agent Skills
This article is going to cover creating a new agent skill and configuring it to be used by agents in ChaseData’s Cloud Software Administrator Portal. The first place we need to go is the additional settings menu which is going to be at the top right ...
Feature Announcement: Skill Priority - Outbound Calls
Feature Announcement Skill Priority – Outbound Calls ChaseData CCaaS has expanded its features and capabilities once again; the latest release includes the ability to perform skills-based dialing by defining outbound dialing priorities for a specific ...
Feature Summary - Skill Priority
Feature Summary Skill Priority The purpose of the Skill Priority feature is skills-based dialing, which means outbound dialing priorities based on agent Skills. Every agent assigned an applicable Skill will get outbound calls according to the Skill ...
Feature Update - Skill Priority
Feature Update Skill Priority We are expanding Skill Priority to include both outbound and inbound calls. This article revisits the Dial priority feature as a whole, including enhancements. Let us first start with the end result of defining a Skill ...
Transferring a call to a different agent (Cold Transfer)
Performing a cold transfer to another agent in the system is extremely simple. First, you have to make sure you are connected to a call. Then click on the "Transfer Call" button on the left menu. Once you've clicked the transfer call button, a ...