This article is going to cover creating a new agent skill and configuring it to be used by agents in ChaseData’s Cloud Software Administrator Portal. The first place we need to go is the additional settings menu which is going to be at the top right ...
Before you can send an email (from the agent or from the admin), you need to make sure to enter the following information into the Integration module: SMTP Host + Port Sender Name (Usually something like DoNotReply) Sender Email Address (usually the ...
Feature Announcement Agent Voicemail Transcriptions ChaseData CCaaS has expanded its features and capabilities once again; the latest release includes the ability to enable, generate, and make available Transcriptions of Agents’ Voicemail for Missed ...
ChaseData Agent Client: Twenty Arguments in Favor of Upgrading Here we discuss why you should switch to the latest Call Center GUI as soon as possible if you’re still using the old Telemarketing GUI; we’re referring to the ChaseData CCaaS Agent ...
The ChaseData Admin Application is a tool call center owners, managers and supervisors can use to monitor, control and report on what is happening in their call center. The Admin application covers a tremendous amount within our cloud based contact ...