There are 9 admin account roles you are able to select. See below for more info:
- Administrator
- Manager
- Junior Manager
- Monitor
- Monitor-Agents
- Salesman
- Supervisor
- Junior Supervisor
- Trainee
Administrator: Access
to everything; can export and delete campaigns and leads; can create other
Admin accounts
Manager: Live Dashboard; Accounts (Agents); Campaigns; Data Import (Leads, DNC); Outbound; Search; Inbound; Recordings; Reports; Scripts; Skills; Settings; Tools (all); Appointment Manager; Support
Junior Manager: Live Dashboard; Accounts (Agents); Data Import (DNC); Outbound; Search; Recordings; Reports; Tools (Duplicate Check, DNC, Instant Message, Cell Scrubber); Appointment Manager; Support
Monitor: Live Dashboard; Recordings; Tools (Instant Message); Support
Monitor-Agents: Live Dashboard; Tools (Instant Message); Support
Salesman: Live Dashboard; Tools (Instant Message); Appointment Manager; Support
Supervisor: Live Dashboard; Data Import (DNC); Recordings; Reports; Tools (DNC, Instant Message, Cell Scrubber); Support
Junior Supervisor: Live Dashboard; Reports; Tools (Instant Message); Support
Trainee: Live Dashboard; Recordings; Tools (Instant Message); Support