Administrative Roles

Administrative Roles

There are 9 admin account roles you are able to select. See below for more info:

  • Administrator
  • Manager
  • Junior Manager
  • Monitor
  • Monitor-Agents
  • Salesman
  • Supervisor
  • Junior Supervisor
  • Trainee

Administrator: Access to everything; can export and delete campaigns and leads; can create other Admin accounts
Manager: Live Dashboard; Accounts (Agents); Campaigns; Data Import (Leads, DNC); Outbound; Search; Inbound; Recordings; Reports; Scripts; Skills; Settings; Tools (all); Appointment Manager; Support
Junior Manager: Live Dashboard; Accounts (Agents); Data Import (DNC); Outbound; Search; Recordings; Reports; Tools (Duplicate Check, DNC, Instant Message, Cell Scrubber); Appointment Manager; Support
Monitor: Live Dashboard; Recordings; Tools (Instant Message); Support
Monitor-Agents: Live Dashboard; Tools (Instant Message); Support
Salesman: Live Dashboard; Tools (Instant Message); Appointment Manager; Support
Supervisor: Live Dashboard; Data Import (DNC); Recordings; Reports; Tools (DNC, Instant Message, Cell Scrubber); Support
Junior Supervisor: Live Dashboard; Reports; Tools (Instant Message); Support
Trainee: Live Dashboard; Recordings; Tools (Instant Message); Support

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