Knowledge Base
User Guide
Structured User GuideSupport
Knowledge Base Articles
Recent Articles
User Guide - Management Console - Functional Setup - Campaigns
User Guide->Management Console->Functional Setup->Campaigns can now be found here: DialedIn Documentation Site - User Guide - CampaignsUser Guide - Management Console - Functional Setup - Outbound Call Management
User Guide->Management Console->Functional Setup->Outbound Call Management can now be found here: DialedIn Documentation Site - User Guide - Outbound Call ManagementUser Guide - Management Console - Functional Setup - General Tools and Data
User Guide->Management Console->Functional Setup->General Tools and Data can now be found here: DialedIn Documentation Site - User Guide - General Tools and DataFeature Announcement - Deter SPAM
Feature Announcement Deter SPAM Due to the nature of their business, ChaseData customers legitimately generate large volumes of calls in the attempt to qualify their leads and follow up; this level of activity may cause spam filters to confuse these ...Feature Summary - Skill Priority
Feature Summary Skill Priority The purpose of the Skill Priority feature is skills-based dialing, which means outbound dialing priorities based on agent Skills. Every agent assigned an applicable Skill will get outbound calls according to the Skill ...
Popular Articles
User Guide - Introduction - Requirements
User Guide->Introduction->Requirements can now be found here: DialedIn Documentation Site - User Guide - Introduction - RequirementsAdministrative Roles
There are 9 admin account roles you are able to select. See below for more info: Administrator Manager Junior Manager Monitor Monitor-Agents Salesman Supervisor Junior Supervisor Trainee Administrator: Access to everything; can export and delete ...User Guide - Agent Portal - Installation
Agent Portal The ChaseData CCaaS Agent Portal application is the all-inclusive interface for all Call Center agent activity. It is a clean, easy-to-use, but feature-packed client application, which allows every agent to perform the assigned ...New Menu Layout for Admin
We recently moved around some menu items on the admin side to make the application easier to use. You'll be able to access all items starting from Scripts to the log out and exit buttons by clicking the 3 dots on the top right hand corner. Once ...DNC.com Scrub Dispositions
When a number is scrubbed using DNC.com and is non-callable for the current campaign type (predictive / progressive), the dialer dispositions it with a non-callable status which has the following format: "FTC DNC (_CODE_)" where _CODE_ values are: ...