Popular Articles
Administrative Roles
There are 9 admin account roles you are able to select. See below for more info: Administrator Manager Junior Manager Monitor Monitor-Agents Salesman Supervisor Junior Supervisor Trainee Administrator: Access to everything; can export and delete ...
New Menu Layout for Admin
We recently moved around some menu items on the admin side to make the application easier to use. You'll be able to access all items starting from Scripts to the log out and exit buttons by clicking the 3 dots on the top right hand corner. Once ...
DNC.com Scrub Dispositions
When a number is scrubbed using DNC.com and is non-callable for the current campaign type (predictive / progressive), the dialer dispositions it with a non-callable status which has the following format: "FTC DNC (_CODE_)" where _CODE_ values are: ...
User Guide - Introduction - Requirements
Client Workstation Requirements Here we present client workstation requirements. Please understand that ChaseData can only provide aggregated requirements for the processes corresponding to the ChaseData application, therefore, it is for you to ...
User Guide - Agent Portal - Installation
Agent Portal The ChaseData CCaaS Agent Portal application is the all-inclusive interface for all Call Center agent activity. It is a clean, easy-to-use, but feature-packed client application, which allows every agent to perform the assigned ...